Deliveries and Returns

4 Shires Builders Merchants terms and conditions for sale directly relating to web purchases

DELIVERIES

Please note that any lengths of products delivered via courier delivery will be cut in half, by agreeing to our tems and conditions you agree to this clause

Products delivered on our own vehicles (please see delivery page for areas covered) will be delivered in full lengths as described

When you receive your goods you must check them for damage before you sign for them. Once signed as received in good condition claims for damaged goods are not covered by our carriers's insurance company (signing as unchecked will not cover you). If goods are damaged on delivery replacement products can only be sent out if they are signed for correctly on receipt

Orders placed after 10am will be processed and delivered in 2 working days

If there are any stock shortages we will contact you to try and arrange for an alternative product, or advise you on expected delivery date.

Always check items for damage when it is delivered and before signing. All goods sent out by carrier are insured against damage until you sign. Signing as unchecked does not cover the delivery against damage

Do not book your builder until your materials are on site and checked, as some deliveries do go wrong and we are unable to compensate you for your builders time.

all delivery charges quoted are for delivery to mainland UK only, some highlands and islands may carry additional costs, if this is the case you will be notified before dispatch, and a full refund will be given if you decide not to accept these charges



STORAGE

Please do not store plastic products in the packaging or inner bags in direct sunlight, as damage may occur to the product due to overheating

Do not store other building materials on top of plastic building products as it may scratch or damage the product



STOCK SHORTAGES

In the event of a stock shortage we will notifiy you via your e-mail address or telephone as to when your order can be processed. If it is not within 21 days you can cancel your order and a full refund will be made.

Wherever possible we will offer alternative items should we be out of stock of the product you have ordered. This may be a larger size which may require cutting to size on site

Product prices are shown in GBP sterling and all transactions are processed as such.

We will do our best to deliver complete orders within 6 working days, however we do not guarantee to deliver and we cannot accept any responsibility for any losses you may incur due to late delivery.

Goods that are delivered via courier are cut in half and packaged to avoid any unecessary damage, all goods must be checked for damages before signing (signing as unchecked does not cover you) any claims for shortages or damages that are not clearly marked on paperwork cannot be processed


All orders in and around Rugby are classed as local deliveries to 4 Shires Builders Merchants, and therefore will be delivered on our own transport.
All goods delivered by our own transport will be delivered in full lengths.

All local deliveries are FREE on orders over £50, and a charge of £5.99 +VAT will be applied to all orders that fall below that.

Orders in other postcode areas are classed as outside our standard delivery area and therefore will be delivered by courier. All products over 3 Metres long will be cut in half due to restrictions placed on us by our courier providers.
By agreeing to our terms and conditions you agree to this.

Our courier costs start at £8.99 +VAT for orders up to 20Kg and rise according to weight thereafter.

UNSOLICITED E-MAIL

We will NOT give your e-mail address to any other company

We may, from time to time, send you e-mails regarding new products and special offers



COMPLAINTS

At 4 Shires Builders Merchants we are commited to excellent customer service.

We will, wherever possible, deliver goods on our own, specialised transport and by our trained staff

If we are out of stock we will, wherever possible, provide you with an alternative product or larger size

In 12 years of trading we have had very few complaints however if you need assistance of any kind you can contact Us at Sales@4shiresbuildersmerchants.co.uk or by telephone on 01788 562290
All complaints will be dealt with in a fair, confidential and efficient manner.



GENERAL

All sizes given on the site are approximate

All guarantees are provided by the manufacturers of the product, and certain terms and conditions will apply to the installation of products - please check the manufacturers website for further details



UNWANTED GOODS

Orders may be cancelled within 7 working days without giving a reason. The customer is responsible for all charges incurred returning goods, which will differ from that of the delivery charge. All other monies paid will be refunded by cheque within 30 days. The 7 day cancellation period will commence on the day following the customer receives their order. Goods must be returned in the same condition as delivered, therefore cellophane protection should not be removed and goods should not be cut or drilled. Boxed items must be returned complete, not part used. After 7 days a handling charge of 50% will be applied to all returned goods. For security reasons all refunds are made by cheque.

The terms and conditions do not affect your statutory rights as a customer.

Many of the images on this site do not belong to us. Do not copy or link directly to them. Contact us so we can seek permission where necessary on your behalf